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Thank you for shopping with us! We strive to provide high-quality eBikes and exceptional service to our customers. Our return and refund policy is designed to ensure your satisfaction and peace of mind when making a purchase from us. Please read the following policy carefully:
1. Returns
We offer a 30-day return policy on all eBike purchases. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a refund or exchange. To be eligible for a return, the eBike must be in its original condition, unused, and in the original packaging.
To initiate a return, please contact our customer service team at [contact email/phone number] to request a return authorization (RA) number. Returns without an RA number will not be accepted. Once your return is approved, we will provide you with instructions on how to return the eBike.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
2. Refunds
Upon receipt of the returned eBike and verification of its condition, we will process your refund within [number of days] days. Refunds will be issued to the original method of payment used for the purchase.
Please note that shipping fees (if applicable) are non-refundable.
3. Warranty
All of our eBikes come with a 2-year warranty as standard. This warranty covers manufacturing defects and faults in materials or workmanship. If your eBike experiences any issues covered by the warranty, please contact our customer service team for assistance. We will work to resolve the issue promptly, which may include repair, replacement, or refund, depending on the circumstances.
4. Free Nationwide Delivery
Every eBike purchased online qualifies for free nationwide delivery. Our team will ensure that your eBike is carefully packaged and shipped to your specified address within [number of days] days of placing your order.
Please note that delivery times may vary depending on your location and other factors beyond our control.
Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is a positive one.
asad@danddelectric.co.uk
Note: This return and refund policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.
