All bikes purchased from D&D Electric, using our Delivery service will be 90% built by a trained mechanic so once you un-box your new ride, only minimal assembly of fitting the pedals, putting on the front wheel and adjusting the handlebars and saddle is required.

Unfortunately, we cannot transfer bikes between different dealer stores. However, if the store is signed up to our delivery service, the bike can be couriered to your home address, free of charge.

Please see our Parts Page.

Yes, all bikes purchased from dealers, using our Click & Collect service will be fully assembled and safety-checked so that you are ready to ride.

Credit card

Pay by Visa, MasterCard or American Express

PayPal

Apple Pay

Google Pay

V12 Retail Finance

CycleScheme

Yes we do, please see our Key Worker Discount Page.

Yes, for each Click & Collect destination, a separate checkout needs to be completed.

This is likely due to your basket including Click & Collect items from different authorised stores. Please complete separate checkouts for each store destination.

We are sorry you have a faulty item. Please either contact your local retailer, who will be able to assist, or email info@danddelectric.co.uk providing your order number and advising of the fault. A member of the Rider Support team will advise the next step.

We are sorry that you are not in receipt of your order, as of yet.

If the Giant retailer holds stock of the ordered item/s in-store, the product/s will be available for pick up within 3-5 working days.

If the Giant retailer does not hold stock of the ordered item/s in-store, the product/s will be received by the store and if needed, assembled, within 7-10 working days.

If the aforementioned timescale has passed, please contact our Rider Support team, who will help.

Dealer stores will normally hold an item for 5 working days. If you are unable to collect your order within this timescale, please contact us.

Yes - please view our returns policy

Yes, simply select ‘delivery’ during checkout

We advise you stop riding your bicycle and take it to your local retailer for inspection so they can ensure it is safe to ride.

Proper bike cleaning should be a big part of your bicycle maintenance routine. Washing your bike regularly will ensure all your expensive bike parts have a long and happy life. Whether you ride a city ebike or a cargo ebike, taking the time to wash your bike is a necessity. For road bikes, we suggest degreasing and 're-greasing' your drivetrain every 100 miles. For mountain bikes, you should clean your bike after every muddy ride or every couple of weeks with regular use in dry climates.

It is recommended that you should take your bike in for a service check roughly around 3 months after owning the bike. After this period, it is recommended that you take your bike in for a minor service check every 12 months. However, this does depend on how much you use the bike.

If you wish to start a warranty claim, please contact the store you purchased the bike from to arrange an examination. Once this is scheduled, please bring the item, along with your proof of purchase to the store, whereby, the store staff will liaise with our warranty team, in order to advise on the option/s available to you.

Please note, we are unable to diagnose any issues without physically inspecting the product itself.

You just need to take your proof of purchase.

We are committed to investigating all valid complaints about our products and services, should you wish to make a complaint please either;

Email : info@danddelectric.co.uk

Call 0208 660 6411 (Monday to Friday 09.00 – 17.00)

Or write, to the attention of Rider Support Department at:

D&D Electric, 145 Brighton Road, Coulsdon Surrey CR5 2NJ