Marathon Tyre

We are committed to providing convenient and reliable shipping options for our customers. We are pleased to offer free nationwide delivery across the United Kingdom for all eBike purchases made through our online store. Please read the following shipping policy to understand how we process and deliver your orders:

1. Delivery Area

We offer free nationwide delivery to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Unfortunately, we do not currently ship internationally.

2. Delivery Times

Once your order is placed, please allow [number of days] days for processing and handling before your eBike is shipped. Delivery times may vary depending on your location within the UK. You can expect your eBike to arrive within [estimated number of days] days of placing your order.

3. Shipping Methods

We partner with reputable shipping carriers to ensure the safe and timely delivery of your eBike. Our standard shipping method for free nationwide delivery is [shipping carrier name].

4. Order Tracking

Once your eBike has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery and receive real-time updates on its status.

5. Delivery Process

Our shipping carrier will deliver your eBike to the address provided during checkout. Please ensure that someone is available to receive the delivery at the specified address. If no one is available to receive the package, the carrier may leave a delivery notification with instructions on how to reschedule delivery or collect the package from a local depot.

6. Signature Requirement

For security purposes, a signature may be required upon delivery of your eBike. This ensures that your order is safely received by the intended recipient.

7. Delivery Exceptions

While we make every effort to deliver your eBike within the estimated timeframe, unforeseen circumstances such as adverse weather conditions or carrier delays may impact delivery times. In such cases, we appreciate your patience and understanding.

8. Contact Us

If you have any questions or concerns regarding shipping or delivery, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

Thank you for shopping with us! We strive to provide high-quality eBikes and exceptional service to our customers. Our return and refund policy is designed to ensure your satisfaction and peace of mind when making a purchase from us. Please read the following policy carefully:

1. Returns

We offer a 30-day return policy on all eBike purchases. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a refund or exchange. To be eligible for a return, the eBike must be in its original condition, unused, and in the original packaging.

To initiate a return, please contact our customer service team at [contact email/phone number] to request a return authorization (RA) number. Returns without an RA number will not be accepted. Once your return is approved, we will provide you with instructions on how to return the eBike.

Please note that return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

2. Refunds

Upon receipt of the returned eBike and verification of its condition, we will process your refund within [number of days] days. Refunds will be issued to the original method of payment used for the purchase.

Please note that shipping fees (if applicable) are non-refundable.

3. Warranty

All of our eBikes come with a 2-year warranty as standard. This warranty covers manufacturing defects and faults in materials or workmanship. If your eBike experiences any issues covered by the warranty, please contact our customer service team for assistance. We will work to resolve the issue promptly, which may include repair, replacement, or refund, depending on the circumstances.

4. Free Nationwide Delivery

Every eBike purchased online qualifies for free nationwide delivery. Our team will ensure that your eBike is carefully packaged and shipped to your specified address within [number of days] days of placing your order.

Please note that delivery times may vary depending on your location and other factors beyond our control.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with us is a positive one.

asad@danddelectric.co.uk

Note: This return and refund policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.